Frequently asked questions

From Valjevo we come out across Serbia - Valjevo, Ub, Mionica, Šabac, Čačak, Belgrade, Novi Sad and the whole Kolubara district. For Valjevo and the surrounding area we come the same day, for the rest of Serbia by arrangement.

The fastest way is to call 062/511-319 or email us. Describe the problem, send a photo if possible, and we will agree on a visit time.

Yes. For emergencies - a burst pipe, a water leak or a blocked drain - we aim to come out the same day and won't leave you waiting. Call as soon as you can so we can set the priority and head your way.

You know the price before we start. You get a ballpark during the call, and the real price after we come out and see the scope - no hidden costs and no surprises later. Everything is agreed and confirmed before the first hammer falls.

Yes, we give a written warranty on the work performed and the installed materials, plus the manufacturer's warranty on the equipment. We agree and write down the warranty terms before we start, so there are no surprises.

We can supply all the needed materials and equipment through trusted suppliers, or install materials you provide. We advise you on choosing quality, cost-effective equipment.

Yes. AQUATIM is a registered business and we issue a proper invoice for all work. We operate legally and transparently, with a written warranty on the work performed.

Yes, we carry out complete water and sewage installations in new builds - from pipe distribution and risers to connecting the sanitary fixtures. We work to a project plan or help you lay out the system.

Yes, we replace worn galvanized and other old pipes with modern PPR or multilayer pipes that don't corrode and last longer. Before replacing we inspect the system and propose the most cost-effective solution.

Call us - we find and fix leaks, joint seepage and blocked drains. We locate the cause without unnecessary demolition and fix the fault permanently, not just temporarily.

Yes, we install and connect washbasins, toilets, shower enclosures, bathtubs, taps, mixers and water heaters. We also fit concealed cisterns and all the connections needed for appliances.

It depends on what you want to heat with and how much you spend - we install gas condensing boilers, pellet and solid-fuel boilers, and heat pumps for low-temperature systems. We give a recommendation after assessing the building's heat loss, not by guesswork.

Yes, if your existing radiators and pipework are sound. Before the swap we check they are sized for the new boiler and, if needed, flush the system so the new pump doesn't pull old sludge.

Usually it's air trapped in the radiator or unbalanced flow. Bleeding and re-balancing the branches normally fixes it; if not, we check the valve for blockage.

Underfloor heating warms a room more evenly, runs at a lower water temperature and so uses less energy than classic radiators, while freeing up the walls. Radiators heat a room faster, so the choice depends on the building and habits - we are happy to advise what pays off.

Yes, underfloor heating works under tiles, parquet, laminate and vinyl - tiles conduct heat best. It is important to choose a floor covering declared as suitable for underfloor heating, which we point out before installation.

Yes, underfloor heating can also be added during a renovation, but it requires raising the floor level for the pipes and screed. Before work we check floor heights and door thresholds so the solution is feasible and tidy.

Underfloor heating works with a gas or electric boiler, a heat pump and other low-temperature sources, and is most efficient with a heat pump. We equip the system with a manifold, pump and zone controls.

Yes, we install air-to-water and water-to-water heat pumps and connect them into a complete system with underfloor heating and low-temperature radiators. We size the pump to the building's heat loss, add a buffer tank, pipework and controls, and commission the system.

Yes, a heat pump heats the building in winter and cools it in summer from the same system - through the underfloor loops or fan coils. For business premises we also build larger cooling systems, so we handle cooling from a single room to a whole building.

We help by preparing the quote and the technical documents that go with the application. The decision to grant it and the conditions are made by the competent authority, so we don't promise an amount or approval - we give you tidy paperwork on our side so the application is complete.

A full remodel of an average bathroom usually takes one to two weeks, depending on the scope, drying time of the mortar and the choice of tiles. Before starting we provide an outline plan and schedule.

Yes, we manage the entire bathroom remodel from a single source - from demolition and new water and sewage installation, through waterproofing and tiling, to fitting the sanitary ware. When needed we also coordinate trusted partners for electrics and painting.

Yes, waterproofing is a mandatory step for us - we seal the floor and wet zones before tiling to permanently prevent leaks and damp reaching the neighbors. It is a hidden detail that protects the whole job.

Yes, we carry out complete mechanical installations for business premises, halls and production plants - water, drainage, heating and cooling, boiler rooms and distribution for larger systems. We work to a project and its bill of quantities, with an invoice to the company and a warranty on the handed-over building.

Yes, we work to the project and bill of quantities and coordinate with the contractor and site supervision during the build. We issue an invoice to the company and give a warranty on the handed-over building, with clearly agreed terms before we start. If you have a project, send it and we'll quote it by line items.

Yes. We're based in Valjevo but work in Belgrade and across Serbia too - residential, commercial and industrial buildings alike. For larger jobs and buildings outside Valjevo we agree the timing and terms in advance, and you know the price before we start.